Adobe Customer
Journey Analytics
for Limitless Insights

Expert consultants to help you unlock limitless capabilities for customer journey analysis in full context and in real time.

What is Customer Journey Analytics?

End-to-End Customer Journeys Unfolding in Full View

You’d like to see the entire variety of customer journeys without blind spots to identify every possible improvement.

The potential of data collected from diverse sources stays untouched because you don’t have the right tool to analyze it.

You can’t proactively predict and address friction points in customer journeys without the help of AI.

Our consultants know how to make granular and comprehensive customer journey analysis your new standard.

Get in touch
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Strategy Development

We can craft a custom strategy for your Customer Journey Analytics implementation, highlighting the data points and dimensions for you to look at to get the insights that matter and justify decisions.

Seamless Data Integration

Our experts can help you connect data from diverse channels and ensure its integrity. We’ll convert raw information into unified formats and consolidate it in a single source of truth to enable effective analysis.

Configuration and Optimization

To improve the usability of your CJA and ensure you get an intuitive data presentation for effortless insights mining, we can customize and configure it to meet the goals and requirements of your business.

Data Governance Excellence

To ensure that you can trust your insights and use them in a safe and compliant way, we create a robust data governance framework that defines access controls, data ownership, and privacy policies.

Testimonials

Our Clients Reap the Benefits. Your Turn Next

Thanks to Axamit’s technology solutions, we have expanded our reach and connected with a new audience. Companies using Adobe Experience Manager now can benefit from the smooth content management workflows our system provides. Since our collaboration began in 2016, we’re thrilled to see how it consistently enhances GatherContent for our ever-growing community.

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Hugh Downer
Development Team Lead

For a decade, we’ve collaborated with Axamit on multiple projects involving Adobe products. Their expertise has consistently proven invaluable, making them a dependable partner. Looking ahead, we anticipate many more years of fruitful collaboration.

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Anatoly Basov
Director, Global Delivery

We express our gratitude to Axamit for their valuable contribution to the development of our electric car website. This platform is a key element of our commitment to meeting customer demands for cleaner mobility, aligning seamlessly with our goal of advancing electrification.

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Keshav Oodit
Head of Connected Services

The level of expertise and the quality of work delivered by our technological partner, Axamit, were translated into the successful implementation of a project aimed at optimizing business processes and automating the bank’s cross-system data exchange. These efforts resulted in enhanced effectiveness in interactions within various departments.

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Dmitri Timofeev
Deputy Head of Sourcing Department

Customer Journey Analytics Benefits

Customer Intelligence Drives
Revenue Growth

Be equipped for deep dives to get the knowledge that unlocks the growth potential.

Break analysis barriers and scale

Break Analysis Barriers
and Scale

Global companies with large catalogs, countless SKUs, and numerous custom variables can surpass conventional analytics and reporting limitations.
Democratize customer journey insights

Democratize Customer
Journey Insights

Enable self-service analysis for employees from different departments to help them get granular customer journey insights without overloading data analysts.
Reduce time to insight and action

Reduce Time to Insight
and Action

Get instant insights and answer questions allowing marketing, sales, and customer support to inform decisions timely and achieve business goals.
Thrive on next gen

Thrive on Next-Gen
Experiences

Create experiences where every interaction happens in the proper context to increase conversion rates, reduce acquisition costs, and drive revenue.

Multi-Channel Data Activation

  • Cross-device tracking
  • ID and data stitching
  • Extended custom events
  • Extended custom dimensions
  • First-party data collection
  • Long-term data retention

Visualization and Reporting

  • Drag-and-drop interface
  • Journey visualization
  • Flow analysis
  • Customer journey mapping
  • Rule-based modeling
  • Deep ad hoc analysis

AI and ML-Infused Analytics

  • Generative AI
  • Predictive insights
  • Optimization tips
  • Automatic segmentation
  • Anomaly detection
  • Behavioral scoring
  • Customer profiling

Extend Other Apps’ Capabilities

  • Adobe Analytics
  • Adobe Experience Manager
  • Adobe Target
  • Marketo Engage
  • Real-Time CDP
  • Customer Journey Optimizer
  • Adobe Experience Platform

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    #Marketo Engage

    A Semiconductor Company Gets 38% More Sales Accepted Leads with Customized Marketo Engage

    A global brand implements marketing automation to run effective marketing campaigns using consolidated data about leads.

    -200k
    Duplicates
    +38%
    Conversions
    +34%
    Success Rate
    #Experience Manager

    AEM Site for Smart Door Locking System Go-to-Market Strategy

    A global supplier of intelligent access control and authentication solutions develops a website to launch a new brand of smart door locks for SMBs.

    3 mo
    Time to Market
    UI/UX
    Brand-Centered
    CRM
    Integration
    #Adobe Commerce

    America’s Largest Car Parts Seller Elevates Supply Chain and Boosts Revenue with a Dealer Portal

    A world-class transportation equipment manufacturer delivers superior B2B buyer experience with Adobe Commerce.

    4 mo
    Time to Market
    $6.5m
    Revenue
    #Experience Manager

    Automotive Brand Delivers Consistent Digital Experiences Across Sites and Markets

    A car manufacturer implements the AEM CMS to improve and standardize customer experience across sites and regions.

    81 (37%↑)
    Performance Score
    1.9 s (47% faster)
    Speed Index
    #Experience Manager

    Dynamic Product Catalog Drives 26.62% Annual Revenue Growth for a Global Manufacturer

    A manufacturer with over 80 thousand products integrates a custom AEM CMS with ERP for an efficient online catalog.

    >80k
    SKUs
    >2.5M
    Leads
    +26.62%
    Revenue
    #Experience Manager

    GatherContent Integrates with AEM for Seamless Content Migration

    New GatherContent and AEM integration module ensures effortless content mapping and migration between systems.

    6.0–6.5
    AEM Version Support
    >7yrs
    In Use
    ALL CASE STUDIES

    Axamit Blog

    Get Inside Scoop on Adobe Customer Journey Analytics Updates, Trends, Best Practices
    Ajo_b2b
    December 2, 2024

    Adobe Journey Optimizer: Transforming B2B Customer Engagement

    Explore how Adobe Journey Optimizer B2B Edition empowers businesses with personalized journeys, enhanced sales intelligence, and seamless integrations.

    Read More
    Cja_examples
    November 22, 2024

    Customer Journey Analytics Examples and Use Cases

    Discover real-world examples of Customer Journey Analytics in action and see how it can help your business improve customer engagement, retention, and conversion rates.

    Read More
    Aep_article_main
    November 14, 2024

    What is Adobe Experience Platform

    Explore how Adobe Experience Platform connects data from multiple sources to create personalized customer experiences.

    Read More
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      Karim Antar Director of Business Development