IT Support Services

Adobe Experience
Manager Maintenance
and Support

AEM support engineers are here to ensure your sites and apps evolve and run at top performance.

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Dedicated AEM Support

Reliable Application Maintenance and Support Services

 Your AEM system is deeply customized and demands attention beyond Adobe’s support service scope.

Your goal is to find cost-effective technical support, ensuring that the total cost of ownership for AEM remains manageable.

You prefer IT support that monitors, prevents, and makes gradual improvements, not only reacts to issues when they occur.

With dedicated Adobe Solution Partner support, keeping your AEM operational, scalable, and secure is easy.

Get in touch
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Adaptive Maintenance
Keep your Adobe Experience Manager (AEM) running smoothly in an evolving technology ecosystem. We adapt your platform to changes caused by updates in privacy regulations, your business operations, or integrated apps, ensuring every new requirement is met promptly.
Perfective Maintenance
Improve your CMS step by step, adding new features and carefully eliminating any previously overlooked imperfections. By making small incremental changes, we’ll fine-tune your platform to deliver outstanding experiences and remain competitive in the market.
Preventive Maintenance
We identify potential issues before they affect your users, ensuring the long-term stability of your CMS. By addressing any concerns promptly, we simplify ongoing maintenance, minimize incidents, and enhance the overall reliability of your AEM.
Corrective Maintenance
Ensure uninterrupted service and maintain customer trust through swift error resolution. When errors, bugs, or software issues arise, we respond promptly to minimize interruptions, prevent costly crises, and protect your brand’s reputation.

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    Testimonials

    Our Clients Reap the Benefits. Your Turn Next

    Thanks to Axamit’s technology solutions, we have expanded our reach and connected with a new audience. Companies using Adobe Experience Manager now can benefit from the smooth content management workflows our system provides. Since our collaboration began in 2016, we’re thrilled to see how it consistently enhances GatherContent for our ever-growing community.

    Avatar
    Hugh Downer
    Development Team Lead

    For a decade, we’ve collaborated with Axamit on multiple projects involving Adobe products. Their expertise has consistently proven invaluable, making them a dependable partner. Looking ahead, we anticipate many more years of fruitful collaboration.

    Avatar
    Anatoly Basov
    Director, Global Delivery

    We express our gratitude to Axamit for their valuable contribution to the development of our electric car website. This platform is a key element of our commitment to meeting customer demands for cleaner mobility, aligning seamlessly with our goal of advancing electrification.

    Avatar
    Keshav Oodit
    Head of Connected Services

    The level of expertise and the quality of work delivered by our technological partner, Axamit, were translated into the successful implementation of a project aimed at optimizing business processes and automating the bank’s cross-system data exchange. These efforts resulted in enhanced effectiveness in interactions within various departments.

    Avatar
    Dmitri Timofeev
    Deputy Head of Sourcing Department

    Multi-tier AEM support

    • L2 and L3 technical support engineers certified by Adobe
    • Personalized service with a dedicated point of contact
    • Coverage of EMEA and Americas time zones
    • Tailored SLA parameters and service contracts

    Reactive Troubleshooting

    • 24/7 support for timely assistance
    • Swift resolution of performance, configuration, and security issues
    • Detailed issue documentation for future reference
    • Root cause analysis to prevent recurring problems
    • Backup and disaster recovery practices protecting against data loss

    Monitoring and Proactivity

    • Timely delivery of updates, patches, and security fixes
    • Identify and address potential issues before they impact operations
    • Monitoring of availability, performance, security, and compliance
    • Infrastructure optimization to enhance cost efficiency

    Reporting on KPIs

    • Track changes/updates delivered
    • Monitor urgent change requests
    • Measure time to implement changes
    • Control the number of support tickets
    • Monitor first response time
    • Track ticket resolution times
    +1 (438) 383-6878
    Give Us a Call
    #Experience Manager

    AEM Site for Smart Door Locking System Go-to-Market Strategy

    A global supplier of intelligent access control and authentication solutions develops a website to launch a new brand of smart door locks for SMBs.

    3 mo
    Time to Market
    UI/UX
    Brand-Centered
    CRM
    Integration
    #Experience Manager

    Automotive Brand Delivers Consistent Digital Experiences Across Sites and Markets

    A car manufacturer implements the AEM CMS to improve and standardize customer experience across sites and regions.

    81 (37%↑)
    Performance Score
    (1.9 s (47% faster)
    Speed Index
    #Experience Manager

    Dynamic Product Catalog Drives 26.62% Annual Revenue Growth for a Global Manufacturer

    A manufacturer with over 80 thousand products integrates a custom AEM CMS with ERP for an efficient online catalog.

    >80k
    SKUs
    >2.5M
    Leads
    +26.62%
    Revenue
    #Experience Manager

    GatherContent Integrates with AEM for Seamless Content Migration

    New GatherContent and AEM integration module ensures effortless content mapping and migration between systems.

    6.0–6.5
    AEM Version Support
    >7yrs
    In Use
    #Marketo Engage

    A Semiconductor Company Gets 38% More Sales Accepted Leads with Customized Marketo Engage

    A global brand implements marketing automation to run effective marketing campaigns using consolidated data about leads.

    -200k
    Duplicates
    +38%
    Conversions
    +34%
    Success Rate
    #Adobe Commerce

    America’s Largest Car Parts Seller Elevates Supply Chain and Boosts Revenue with a Dealer Portal

    A world-class transportation equipment manufacturer delivers superior B2B buyer experience with Adobe Commerce.

    4 mo
    Time to Market
    $6.5m
    Revenue
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    Adobe Experience Manager SEO Recipe for Global Footprint and Local Relevance

    Explore how Adobe Experience Manager provides businesses with robust tools to implement SEO practices and benefit from high rankings, and stable organic traffic.

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    April 5, 2024
    Strategic AEM and Adobe Commerce Integration: Ecommerce Fueled by Content

    Discover what makes the integration between AEM and Adobe Commerce a powerful key to unlocking ecommerce brand growth at scale.

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    March 28, 2024
    Customer Experience Automation (CXA) Tools for Stronger, Scalable Revenue

    Learn how to approach customer experience automation and what tools can help you reallocate team effort from mundane to strategic activities in every aspect of your marketing and scale revenue.

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    Leave Us a Message

    Great Experiences Are Built Here! Get In Touch With Our Consultants

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      Karim Antar Director of Business Development